Frequently Asked Questions: HSBC ENTERTAINER app

App stores:

• App Store^SM (Apple®)
• Google Play^TM (Android^TM)
• Samsung® App Store (Android)
• Microsoft® Marketplace (Windows® Phone)

Please note: That this app is not available in BlackBerry World®.

Devices:

• Apple: All smartphones and tablets running iOS 7 and above
• Android: All smartphones running Gingerbread 2.3.3 and above
• Windows Phone: All smartphones running Windows Phone 8 and above

Google Play and Android are trademarks of Google Inc. App Store is a service mark of Apple Inc. Blackberry World is owned by Research In Motion Limited and is registered in the United States and may be pending or registered in other countries or regions. HSBC is not endorsed, sponsored or affiliated with or otherwise authorized by Research In Motion Limited.

The ‘HSBC ENTERTAINER’ in the UAE is only available in the UAE app store. Your app store may be set to scan another country or region's store; this could be because of where you originally bought your phone or perhaps because you have chosen to switch stores. Please switch back to the UAE app store and search again.

The app is registered to your email address. Simply download and install the HSBC ENTERTAINER app again and use the same email address and unique 9 digit code to register your new phone. Your savings and redemption history will be saved and accessible.

Yes. Each supplementary cardholder will have their own unique code which will be different from the primary cardholders. The code has been emailed to their personal email address, alternatively call 800 7010 to get the 9 digit code.

No. Only HSBC customers are entitled to use this app and as such the unique code is for your use only and will become invalid if used by someone else. The vouchers are also only valid when paying the final bill with an HSBC credit card.

Complimentary access to soleil membership is for HSBC Max Rewards primary credit cardholders only, however all other HSBC credit and debit cardholders will get 5% off on the annual membership fee for HSBC ENTERTAINER soleil. To avail the discount access soleil from HSBC ENTERTAINER App.

Your membership card is a digital card and you will need to download it to your mobile phone wallet. The membership card will be sent to your registered email address from ENTERTAINER post subscribing to the soleil annual membership plan.

Memberships cannot be paused; they are valid for 12 months from the date of activation.

No. The Membership is non-transferable. Each ENTERTAINER soleil membership card includes a photograph of the membership holder, and all clubs reserve the right to cross-check the Emirates ID in case of image mismatch. If the ID does not match the membership details, clubs reserve the right to refuse entry.

In this case, you can register your 2 older children to the Family Membership or when purchasing additional Child Memberships with your Single Membership. Children under 5 years are included for free. As a standard practice, please keep their Emirates IDs on you at all times.

On the App, each beach club will indicate the availability. The club availability indicators are:

Green – plenty of slots available

Amber – getting busy

Red- full for the time being

Yes. You may visit more than one club in a day, subject to the availability of membership slots by the time of your visit.

When purchasing a Family Membership, you can add 1 adult to your purchase. They will receive an email with a link to access their ENTERTAINER soleil Membership via the HSBC ENTERTAINER App. 

No. Once the name is set it cannot be changed. The Membership is for the sole use of the person who has purchased it.

You need to ensure you’re paying with an eligible HSBC Credit or Debit Card. Please remember complimentary access to HSBC ENTERTAINER soleil is exclusive to HSBC Max Rewards primary credit cardholders and discounted membership is for all other HSBC UAE issued credit and debit cards.