What is a liability letter?
It’s an official document issued by the bank. It covers any outstanding balances owed, interest owed to date, interest owed over the next 15 days, and other details. It includes your:
- Mortgage
- Personal loan
- Auto loan
- Credit card
- Overdraft
When you might need a liability letter
You can order one at any time, just to get a complete picture of your finances. You may also need one if you:
- Apply for credit with another provider
- Need to file your taxes
- Apply at an embassy for a visa or residency
How to order a liability letter
You can order a letter in our app, by following these steps:
- Log on to the HSBC UAE app
- Tap the ‘Profile’ icon
- Tap ‘Request a liability or no liability letter’
- Choose from an all-products, mortgage or no liability letter
Who can’t get a liability letter using the app?
If you have an Islamic product, or multiple mortgage accounts, you can’t use this service. If either of these apply to you, please visit us in branch and we’ll be happy to help.
Download the HSBC UAE mobile app
On a desktop computer? Scan the QR code with your mobile device.
On a mobile device? Select 'Download now'.