Keep up to date with our services
To help you manage your banking, we'll occasionally need to tell you about temporary upgrades, maintenance or holiday opening hours. We'll also share more permanent updates you need to know.
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Temporary notices
HSBC Group CEO, Georges Elhedery’s statement regarding events affecting the GCC countries - 09 March 2026
Our thoughts are with all those affected by current events. HSBC remains steadfast in our confidence in the GCC and in the long-term strength, resilience and promise of the region. Our conviction in the GCCs’ fundamentals and its future is unchanged. The region has repeatedly shown its ability to endure periods of disruption, adapt with determination, and emerge stronger. We continue to believe that the years ahead will bring renewed stability, growth, and prosperity. HSBC has been deeply committed to the region for more than 130 years. We remain invested in its future and in the opportunities that lie ahead for its people, businesses, and economies.
We are fully engaged in supporting our colleagues, customers and partners across the region.
Important information - 03 March 2026
Most of our branches and customer service units are still open and operating on normal Ramadan hours. These are 9:00am to 2:00pm Monday to Thursday and Saturdays, 9:00am to 12:00pm Fridays.
Customer service units (CSUs) in Mall of the Emirates and Dubai Mall, in addition to the branch at Dubai Festival City Mall are available during mall opening hours 10am to 10pm.
Only two branches are closed until further notice: Jebal Ali branch and the CSU at HSBC Tower, Downtown.
Our banking services are always available, at home, in the office, or on the move, via online banking, the HSBC UAE app, or phone banking. You can rely on us to keep you connected with your finances.
Fraud Alert notice
Beware of fraudsters using the ‘National Alert’ as an opportunity to mislead the public. If you get a call from a private number claiming to be from government authorities such as the Dubai Police, Ministry of Interior or Ministry of Defence, hang up. Never share your Emirates ID, bank details or any personal information.
Always verify requests through official government channels. Please do not delete our app based on instructions from anyone else.
Operational Hours
During Ramadan, our branches will be open 9:00am to 2:00pm Monday to Thursday and Saturdays, 9:00am to 12:00pm Fridays. CSUs will be open 10:00am to 10:00pm (Iftar break: 6:00pm to 7:00pm).
| Other notices |
Payments to HSBC Bahrain
These payments will no longer be available in our app from 17/11/2025 or on browser from 27/11/2025, as we are selling the business. Please cancel any future transactions.
Payments to Morocco
From 17/11/2025, all beneficiary account numbers must be 24 characters due to regulatory changes by the Central Bank of Morocco. To avoid delays, please make sure you have a valid account number.
Payments to Bulgaria (BGN)
Payments in BGN are no longer available due to a change in regulations. Please change the default currency for any payments to EUR.
New opening hours for Jumeirah branch
Our Jumeirah branch is now open until 5pm except Fridays. The new opening hours are 8am to 5pm Monday to Thursday and Saturday. Friday 7:30am to 12:30pm.
Update to online card transaction authorisation - from 30 October 2025
Approving your online card transactions is moving from SMS one-time passcodes (OTPs) to in-app authentication in the HSBC UAE app.
You'll no longer get SMS OTPs when shopping online. Instead, you'll get secure push notifications on your device to approve or decline transactions in our app.
Please make sure you download our app and enable push notifications in your device settings.