Keep up to date with our services
To help you manage your banking, we'll occasionally need to tell you about temporary upgrades, maintenance or holiday opening hours. We'll also share more permanent updates you need to know.
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Temporary notices
Planned maintenance
Mobile and online banking will be unavailable from 4:00 to 7:00am on Sunday 16 November.
Service Outage
Mobile and online banking will be unavailable from 3:30 to 6:30am on Sunday 9 November.
Aani payments will be unavailable from 2:00 to 10:00am on Sunday 9 November.
| Other notices |
Payments to HSBC Bahrain
These payments will no longer be available in our app from 17/11/2025 or on browser from 27/11/2025, as we are selling the business. Please cancel any future transactions.
Payments to Morocco
From 17/11/2025, all beneficiary account numbers must be 24 characters due to regulatory changes by the Central Bank of Morocco. To avoid delays, please make sure you have a valid account number.
Payments to Bulgaria (BGN)
Payments in BGN are no longer available due to a change in regulations. Please change the default currency for any payments to EUR.
New opening hours for Jumeirah branch
Our Jumeirah branch is now open until 5pm except Fridays. The new opening hours are 8am to 5pm Monday to Thursday and Saturday. Friday 7:30am to 12:30pm.
Update to online card transaction authorisation - from 30 October 2025
Approving your online card transactions is moving from SMS one-time passcodes (OTPs) to in-app authentication in the HSBC UAE app.
You'll no longer get SMS OTPs when shopping online. Instead, you'll get secure push notifications on your device to approve or decline transactions in our app.
Please make sure you download our app and enable push notifications in your device settings.
Update to Travel Plans for credit and debit cards – from 16 July 2025
Travelling abroad? Set up a Travel Plan in our app to avoid issues with your card transactions, and reduce the chance of them being declined.
To set up a Travel Plan from 16 July onwards, just log on to the HSBC UAE app, then select 'Support' and 'Chat with us'. Type 'I want to update a Travel Plan', and follow the on-screen instructions.
New overdraft facilities – from 27 March 2025
From 27 March 2025, we'll no longer be offering overdrafts to new customers. This applies to unsecured overdrafts, as well as overdrafts secured against Term Deposits. If you already have an overdraft with us, it won't be affected.
We'll still be offering our investment financing facility, which won't be affected by this change
City Centre Mirdif digital CSU permanently closed – 10 March 2025
The digital Customer Service Unit (CSU) at City Centre Mirdif, Dubai is now closed.
Our banking services are always within your reach through the HSBC UAE app, online and phone banking. Plus, you can also visit our branches and CSUs throughout Dubai and other Emirates.