Keep up to date with our services
To help you manage your banking, we'll occasionally need to tell you about temporary upgrades, maintenance or holiday opening hours. We'll also share more permanent updates you need to know.
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Temporary notices
Service outage
AED payments to other UAE banks in mobile and online banking will be unavailable from 2 to 10 am on 14 September 2025 due to system updates.
Any payments submitted during this time will be processed when the updates are complete.
Mawlid Mubarak
Our branches will be closed on Friday 5 September 2025 to celebrate the birth anniversary of Prophet Mohamed. You can still access your accounts using online and mobile banking.
| Other notices |
Update to Travel Plans for credit and debit cards – from 16 July 2025
Travelling abroad? Set up a Travel Plan in our app to avoid issues with your card transactions, and reduce the chance of them being declined.
To set up a Travel Plan from 16 July onwards, just log on to the HSBC UAE app, then select 'Support' and 'Chat with us'. Type 'I want to update a Travel Plan', and follow the on-screen instructions.
New overdraft facilities – from 27 March 2025
From 27 March 2025, we'll no longer be offering overdrafts to new customers. This applies to unsecured overdrafts, as well as overdrafts secured against Term Deposits. If you already have an overdraft with us, it won't be affected.
We'll still be offering our investment financing facility, which won't be affected by this change
City Centre Mirdif digital CSU permanently closed – 10 March 2025
The digital Customer Service Unit (CSU) at City Centre Mirdif, Dubai is now closed.
Our banking services are always within your reach through the HSBC UAE app, online and phone banking. Plus, you can also visit our branches and CSUs throughout Dubai and other Emirates.