Frequently Asked Questions: Online Trading Platform

You can submit an order on the Online Trading Platform through online banking and/or in the HSBC UAE App.

All HSBC UAE customers (Jade, Premier, Advance and Personal Banking) can apply for access to the Online Trading Platform.

No, the Online Trading Platform is not available to anyone with any type of US residence.

If you have a trading profile and later you gain US residence, we have the right to suspend or terminate your access to any or all Online Trading Platform services.

There is no minimum amount required to open a trading profile and no minimum amount per trade.

You can submit an order with a maximum value of GBP 1.5m.

For full details of the fees and charges please refer to the Schedule of Services and Tariffs.

Currently the platform doesn’t support asset transfers. 

Yes, you can watch our video guide for using the Online Trading Platform.

To access the Online Trading Platform, you need to make sure you have logged on to online banking or the HSBC UAE App with your Digital Secure Key.

If you've only entered your online banking password, you won't be able to access the Online Trading Platform. Learn more about Digital Secure Key.

Yes, you will have access to charts on the Wealth Dashboard.

The charts will contain the historical prices for the securities.

Price information and other market data is available on the Online Trading Platform.

This data is provided by various market data information providers. We do not guarantee the accuracy, completeness, or reliability of prices quoted or any other market data.

Any price quoted on the platform in response to an enquiry by you is for reference only and shall not be binding for us or any of our market data information providers.

No, there is no FOREX trading on the Online Trading Platform.

Yes, the service is available on the HSBC UAE App as well.

Explore our Wealth insights page for investment news and analysis. 

Shares, Exchange Traded Funds, American Depositary Receipts, Global Depositary Receipts.  

United States: New York Stock Exchange / NASDAQ

United Kingdom: London Stock Exchange

Hong Kong: Hong Kong Stock Exchange

We review all securities before making them available on the Online Trading Platform. If you’re currently holding a security that you can no longer trade on the platform, please contact your Relationship Manager or our Contact Centre for support.

Not all shares will be available on the Online Trading Platform. For the UK, we only support shares on which UK Stamp Duty or a similar tax are chargeable.

The securities available on our Online Trading Platform undergo regular review. We may add restrictions to certain stocks that prevent new purchases and only allow customers who already hold these stocks to sell them.

No, the Online Trading Platform doesn’t support trading cryptocurrencies or crypto-linked securities.

There are 2 types of order available on the platform.

Market orders: An order to buy or sell a security at the prevailing market price and for a specified quantity. Market orders can only be submitted during the exchange's trading hours.

Limit orders: An order to buy or sell a security at a specified price or better and for a specified quantity. Limit orders can be submitted at any time.

You can submit limit orders 24 hours a day, 7 days a week. You can only submit market orders during exchange trading hours.

The order will only be executed during the trading hours of the respective exchange.

Yes, you can submit orders through the HSBC UAE App. If you're a Jade customer, your Relationship Manager or adviser may be able to help you submit your order. 

No, we don’t offer financing for purchasing of equity securities. 

Buy orders:

1. Limit and market orders are available.
2. The money in your bank account must cover the trade amount plus transaction fees.
3. A hold will be placed on your bank account for the value of the trade plus transaction fees. 
4. The order is executed by HSBC Bank PLC.
5. The funds are debited from your bank account and transferred to Pershing (Channel Island) Limited.
6. The security will show on your Wealth Dashboard and portfolio screen on the next working day.

Sell orders:

1.  Limit and market orders are available
2.  The money in your bank account must cover the transaction fees associated with your order.  
3. The order is executed by HSBC Bank PLC.
4. Your order will be settled 2 trading days after it is executed.
5. Pershing (Channel Islands) Limited will transfer the net proceeds to your nominated bank account.

You can search for order instructions on the 'Order status' page, by date, instruction type or stock code.

We will also send you an SMS to confirm when your order has been executed.

Here are the different order statuses:

As long as the order has not been executed, you can change or cancel your instructions on the 'Order status' page.

No, the Online Trading Platform does not support intra-day trading. You can submit a sell order after the purchased securities have shown up on your Wealth Dashboard.

No. If the bank account you have with us doesn’t have sufficient balance you will not be able to submit buy orders.

You can't sell securities unless sufficient quantity is held in your investment account. Your account must not be subject to any charge, lien or other security interest in favour of any third party, including us.

When you open an investment account you also nominate a designated payment account. The Custodian will transfer any sell proceeds, dividends or coupon payments to this account.

If you would like to change your payment account details, please contact your Relationship Manager.

For all sell transactions, trade settlement usually takes place in 2 trading days. On the settlement date the Custodian will receive the funds from the Broker. The Custodian will then transfer the funds to your designated payment account.

In the event that you submit consecutive buy and sell orders for any security, the Custodian may take up to five international working days to transfer the funds to your account.

To view your dividends, log on to your Online Banking account and go to your Wealth Dashboard. Go to the 'Transaction' tab and then select 'Transaction history'. 

After the Custodian receives the funds from the issuer, they will allocate it to your designated payment account within five international working days.

Your Custodian will only transfer the funds to your payment account if the value is greater than GBP50, or the equivalent in another currency. 

It’s the responsibility of your Custodian to receive the dividends and credit them to your designated payment account. Once the funds are credited to that cash account we reflect this on your Wealth Dashboard.

Your Custodian will transfer the funds to your payment account if the value is greater than GBP50 or the equivalent in another currency.

Publicly traded companies and exchange traded funds do issue corporate actions, such as stock splits, acquisitions and company name changes.

Any change of your holdings will be processed by your Custodian, Pershing (Channel Islands) Limited and we will reflect the change on your Wealth Dashboard.

Corporate actions can be either mandatory or voluntary. Mandatory corporate actions are automatically applied to the investments involved while voluntary corporate actions require your approval.

Dividends and other incomes earned on your equity securities are subject to withholding taxes depending on the location of the issuer. Your Custodian will reflect those taxes in your holdings.

When it comes to taxes on capital gains you will need to seek independent professional advice.

It is your sole responsibility to seek independent professional advice and handle any tax issues which may affect you. This covers all applicable laws and regulations in connection with any investment you have. We assume no responsibility for advising on or providing any assistance with tax issues.