If your circumstances change and you find you’re falling behind on your debt repayments or having money worries, it can be difficult to know where to begin.
It’s important to know that, while things can be difficult, you’re not alone. Reaching out to the right people, or taking the right action at the right time, can help you get back on track.
You could be affected by:
- A natural disaster : similar to the natural calamity experienced by UAE in April 2024
- Losing your job
- A reduced salary or income
- Life changing events like an illness, losing a loved one or mental health issues
- Divorce or a breakup
If you’re an HSBC customer and you’ve missed a payment or are worried about missing one in the future, please contact our team of specialists to get a helping hand.
For mortgages, call us on 0097143906981 or email us at secured.team.hbme@hsbc.com
For credit cards, loans, overdrafts or auto loans, call us on 0097144359222 or email us at financial.assistance@hsbc.com
Lines are open:
09:00 - 18:00, Monday to Friday.
Calls may be monitored or recorded.
Once you’ve contacted us, we’ll review your circumstances and let you know what options may be available to you. We might ask you to complete an income and expenditure form to include the following information:
- Rent, utility bills, other bank liabilities and any other expenses
Be as precise as you can so we can get an accurate view of your circumstances and help you.